sensing my frustration, they waived the five dollar payment they charge for taking the information by phone. when i asked how much my bill was, they couldn't tell me because i didn't know this fictitious security code that somehow landed on my account. and to get the additional security code removed, i have to take two forms of ID to an at&t store.
that's worse than actually buying stamps.
my big questions for the manager were:
1) why would someone hack in and pay my bill for me? and if they wanted to do so, why would i make it harder for them to do so?
2) do you, at&t, actually want me to pay my bill? because with this level of difficulty it doesn't seem like you do.
after all was said and done i finally just said:
FINE. THEN PUT MY NAME ON A LIST OF PEOPLE WHO THINK YOU GUYS ARE STUPID!
i'm claiming a win.